IMPORTANT: List of Services Available During COVID-19

Immigrant Services Calgary takes the health and wellness of our community seriously. This is why, in response to COVID-19 (Coronavirus), Immigrant Services Calgary moved from face-to-face services to online services on Monday, March 16, 2020. This temporary change is being made for the well-being and safety of our clients, partners, and staff following the suggestions of health authorities.

How does this affect you?

In-person appointments, workshops, and events are being moved online or postponed. We ask that you contact us by phone or online to receive service.
Our social media team will be conducted an information campaign which will provide regular updates on our services, as well as Community Assistance resources from partners
The annual Immigrants of Distinction Awards has been postponed until the fall. The reschedule date will be announced shortly.

CONTACT US
Language Assessment Centre	Settlement and Community Centre	Family Resource Centre	Therapy and Support Centre	Interpretation and Translation Centre
403-262-2656	403-265-1120	403-265-6093	403-705-4382	403-444-3491
Email: info@immigrantservicescalgary.ca

We will continue to monitor the situation closely and update our clients and partners through our website and social media.

JUNE 1, 2020: The majority of our programs and services are now online and accepting new clients. The following list is no longer being updated.

To access a service, click their name below:

Contact the Language Assessment Centre at: 403-262-2656

Program Name	Status	Mode	Capacity
English Testing & Referral	Active Online	Online conferencing for info sessions & group sessions	2 per week, 6-8 clients each; one-on-one info sessions - 5 clients min. 3 group sessions, 9-10 clients. 36 individual sessions.
Fee-Based English Testing:	Postponed	N/A	N/A
Educational Counselling	Active	Available online	One-on-one, 5 per week 5 sessions

Contact the Settlement & Community Centre at: 403-265-1120

Program Name	Status	Mode	Capacity
Settlement Services	Available Online	Online	733 service sessions / week
Citizenship Preparation Classes	Available Online	Online	2 workshop / 44 participants / week
Employment Project for Individuals With Low English Skill	Postponed	NA/	N/A
Advanced Literacy and Essential Skills (ALES)	Available Online	Online	4 Sessions (13 people each) + 1 Focus Group (15 people)
Community Initiatives for Immigrant Seniors Program	Available Online [Limited]	Online	52 service sessions / week
Cross-Cultural Adaptation Program (CCAP)	Available Online [Limited]	Online	69 service sessions / week
Youth Inclusive Program (YIP)	Available Online	Online	107 participants / week
Community Outreach:	Available	In-Person	Drop-off supplies needed
Income Tax Clinic	Available Online	Online	98 clients / week
Employment Bridging Services	Available Online	Online	70 clients / week
Pre-Arrival Services	Available Online	N/A	N/A
Voices of Calgary	Completed	N/A	N/A

Contact the Family Support Centre at: 403-265-6093

Program Name	Status	Mode	Capacity
After School Program	Available Online	Available Online	40/week
Healthy Start Calgary	Available Online	Phone and email	30/week
Living and Learning Foundational Life Skills Program	Available Online	Zoom Online Conferencing	12/week
Early Learning Across Cultures	Available Online	Zoom Online Conferencing	60/week (caregivers and children)
RESPECT	Available Online	Zoom Online Conferencing	10 youth/week
Mosaic Pre-School Program	Available Online	Phone and email	60/week (caregivers and children)
Multicultural Intergenerational Literacy and Essential Skills Program (MILES)	Available Online	Phone and email	60/week (caregivers and children)
Homework Club	Available Online	Zoom Online Conferencing & Microsoft Teams	10 youth/week
Roots Mentoring Program	Available Online	Zoom Online Conferencing & Microsoft Teams	16 youth/week
Parents and Tots Program	Postponed	N/A	N/A
Toy and Book Lending Library	Postponed	N/A	N/A

Contact the Therapy & Support Centre at: 403-705-4382

Program Name	Status	Mode	Capacity
Multicultural In-Home Support Program	Available Online	Microsoft Teams	Regular Capacity
Become A Better You	Available Online	Microsoft Teams	Group; High Capacity Individual: Very limited Capacity
Supported Visitation for Diverse Populations	Postponed	NA	NA
Individual Psychotherapy Services	Available Online	Microsoft Teams	Limited Capacity

Contact the Interpretation and Translation Centre at: 403-444-3491

Program Name	Status	Mode	Capacity
Interpretation Service	Active	in person/phone, depending on: i) client ii)service provider iii) willingness of the interpreter	6 agencies translating into 9 one on one sessions/week - best estimate
Translation Service	Active	Online intake and submission	15 clients/week including welfare agencies
Professional Interpreter Training	Ac	Online	Varies